Shipping policy

Tru Stoner Shipping Policy

 Processing Time:
   - All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time:
   - Shipping times vary based on your location. Typically, orders will arrive within 10-15 business days after they have been shipped.

Shipping Rates and Estimates:
   - Shipping charges for your order will be calculated and displayed at checkout.
   - We offer standard shipping for all domestic and international orders. Expedited shipping options may be available at an additional cost.

Shipping Confirmation and Order Tracking:
   - You will receive a shipping confirmation email once your order has shipped, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Shipping Destinations:
   - We ship to most countries worldwide. Please note that some international destinations may have restrictions or additional customs requirements.

Customs, Duties, and Taxes:
   - Tru Stoner is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:
   - Tru Stoner is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
   - Please save all packaging materials and damaged goods before filing a claim.

Order Status:
   - If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at [customer service email] with your name and order number, and we will look into it for you.

Shipping Delays:
   - Due to unforeseen circumstances such as natural disasters, pandemics, or severe weather conditions, there may be delays in shipping times. We will do our best to keep you informed of any potential delays.

Returns and Exchanges:
   - For information about returns and exchanges, please refer to our [Return Policy link]. Note that shipping fees are non-refundable.

Contact Information:
   - If you have any further questions or concerns about your order, feel free to contact our customer service team at info@trustonerapparel.com.

Thank you for shopping with Tru Stoner. We appreciate your business and strive to provide the best possible service.